Press Release

20 November 2008

Assurant Solutions Appoints IT Repair Specialist Triage

Assurant Solutions, a global provider of specialised insurance and insurance-related products, has appointed Triage Services to provide a fully managed return-to-base repair service to support its extended warranty and equipment protection proposition to UK retailers.

Under the terms of the agreement, Triage Services will be responsible for the in-store collection, repair, and return-to-store delivery of PCs and laptops – including LCD and TFT monitors – and desktop printers on behalf of Assurant’s UK retail customer network. Assurant’s customer support team will utilise the web-based reporting system developed by Triage to conduct real-time job tracking.

Drazen Jaksic, Sales & Marketing Director at Assurant Solutions, says: “In today’s economic climate where a lot of consumers are going to have to think seriously about whether they can afford to buy a new model if something goes wrong with their PC or printer, there’s going to be an increasing demand for insurance cover. At the same time, retailers need to protect their reputation by offering their customers a warranty policy that they can claim against and an efficient repair service to back it up. We believe that our property protection insurance supported by the repair service provided by Triage delivers a worry-free, seamless proposition for both retailer and customer alike.”

“Seamless process and system integration are at the heart of creating a service experience that’s tailored to the exact needs of Assurant’s retail customers, “confirms Gary Moinet, Managing Director of Triage Services.

Assurant Solutions specialises in creating, underwriting and administering niche insurance protection products that provide consumers with protection against life’s events that can cause financial hardship. Products include mortgage, loan and credit card payment protection, income protection, credit card price and purchase protection. The business also offers a wide range of personal property insurance such as product replacement, tailored personal property protection, home emergency insurance, home appliances protection and portable electronics cover. Assurant Solutions works with financial institutions, intermediaries, brokers and high street and home shopping retailers to design, develop, underwrite, administer and market these niche insurance lines.

MEDIA CONTACT

Lesley Russell at Spotlight Communications
Tel: 07815 778038
Email: lesley@spotlightcomms.co.uk

NOTES TO EDITORS

Assurant Solutions

Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 13 countries throughout North America, the Caribbean, Latin America, Europe and Asia.
Visit: www.assurantsolutions.com

Assurant Solutions is part of Assurant Inc., a premier provider of specialized insurance products and related services in North America and selected international markets/territories. Its four key businesses - Assurant Solutions, Assurant Specialty Property, Assurant Health and Assurant Employee Benefits - partner with clients who are leaders in their industries and who have built leadership positions in a number of specialty insurance market segments worldwide.

Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $26 billion in assets and $8 billion in annual revenue. Visit: www.assurantsolutions.co.uk

About Triage Services
Triage Services is the UK’s leading independent provider of outsourcing and managed repair solutions to the IT service sector. It provides total service solutions for the repair and re-utilisation of ATMs, barcode scanners, networks, desktop products, notebooks and PDC equipment and offers both system integration and consultancy services. Triage Services is also a leading UK provider of support services for automatic identification and data capture (AIDC) technologies.
Visit: www.triage-services.com