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Press Release
22 September 2008
Assurant Solutions Training Rolled-out Across
Staples Stores Nationwide
Assurant Solutions, a global provider of specialised insurance and insurance-related
products, has successfully rolled-out the foundation stage of its protection
insurance training programme for Staples stores throughout the UK.
Assurant Solutions provides training services as part of its overall client
relationship proposition. This particular programme has been exclusively
designed for Staples to support the introduction of a range of new insurance
initiatives underwritten by Assurant Solutions to be launched over the
coming months. The first such initiative is the recent launch of a new
Chair Protection Plan which was supported by dedicated product sales training
delivered by Assurant Solutions to Staples staff nationwide.
Corrina Towers, Head of Learning and Development at Staples, commented:
“Assurant Solutions has done an outstanding job in working with us
to develop this training programme, engaging with all levels of the business
in its creation and delivery. Our operational team has already made a
step change in their approach to selling Complete Care. We will continue
to support this programme throughout the year with a consistent focus
on how we can keep improving this delivery of product knowledge, process
and selling skills training.
“If you were ever looking for what ‘great’ looks like in
terms of partner support, then for me the training delivered by Assurant
Solutions would have to form part of that picture.”
Staples is the world’s largest office products company. It has been
working with Assurant Solutions to ensure that as part of its focus on
delivering great in-store service, customers are made fully aware of the
benefits that the Complete Care protection scheme offers and what not
having any cover for damage or breakdown entails so that customers can
make a fully informed decision as to whether they want peace of mind or
not. The objective of the foundation training programme was to provide
staff with the product knowledge, regulatory understanding and the ability
to sell the benefits of insurance protection with confidence.
Drazen Jaksic, Sales & Marketing Director at Assurant Solutions,
commented: “We have worked with Staples for over six years now. The
partnership approach adopted by both companies has resulted in a great
working relationship and a mutual understanding of what Staples views
as great customer service and how we can help them deliver that vision
in their stores.”
Assurant Solutions is also working with Staples in the US, Canada and
Germany.
NOTES TO EDITORS
For more information, please contact Lesley Russell at Spotlight Communications,
tel: 07815 778038 or email: lesley@spotlightcomms.co.uk
Assurant Solutions
Assurant Solutions businesses develop, underwrite, market and administer
specialty insurance, extended service contracts and other risk management
solutions through collaborative relationships with leading financial institutions,
retailers, automobile dealers, funeral homes, utilities and other entities.
With operations in 25 locations, including executive offices in Atlanta,
Ga., Assurant Solutions serves clients and their customers in 13 countries
throughout North America, the Caribbean, Latin America, Europe and Asia.
www.assurantsolutions.com
Assurant Solutions is part of Assurant, a premier provider of specialised
insurance products and related services in North America and selected
international. Its four key businesses - Assurant Solutions, Assurant
Specialty Property, Assurant Health and Assurant Employee Benefits - partner
with clients who are leaders in their industries and who have built leadership
positions in a number of specialty insurance market segments worldwide.
Assurant, a Fortune 500 company and a member of the S&P 500, is traded
on the New York Stock Exchange under the symbol AIZ. Assurant has over
$26 billion in assets and $8 billion in annual revenue. www.assurant.com
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