Assurant Solutions Teleservices Management

Assurant Solutions ensures that the right teleservices providers are paired with the unique needs of each client. We partner with existing teleservices providers on behalf of clients or can source additional agencies in accordance with client need.

We seamlessly integrate with companies' existing teleservices teams without reinventing their marketing efforts.

Assurant Solutions has proven industry experts to manage your teleservices initiatives. We will work closely with you to improve performance, ensure compliance, reduce costs and realize more profitable results.

We have the key elements to manage and improve upon your teleservices results.

We operate on a history of experience. Our team senior members have an average of 15 years teleservices experience and, consequently, a wealth of experience in inbound and outbound sales and service, both domestically and globally

Our goal is to partner with existing call centers or to find the right agency for your business needs. We make sure any agency we recommend is suited to your needs and long-term goals.

To ensure that your needs are met, we incorporate:

• An extensive qualification procedure
• A performance control system
• A monitoring and training program

Assurant Solutions will assign you a single point of contact to take ownership of performance, quality and training whether you have one or a dozen agencies on your teleservices campaigns. This manager will be responsible for coordinating efforts with the agencies and identifying opportunities to reduce unnecessary expense while driving increased sales yield.

Our analytics are cutting edge and our managers are experts in statistical analysis. We utilize several analytical methodologies to measure, predict and model your project's performance.

For your review, we create customized reports and will provide your company with such analytical tools as monthly campaign post mortems and attrition overviews.

The proof of our success is in our case studies:

		Project 1 resulted in: a 452% ROI on Assurant Solutions and vendor incremental expenses sales penetration improvement by 20.6% and conversion increase by 34.4% within the first three months
		Project 2: Increased sales penetration by 87.4% by month four and increased conversion rate by 84.7% during the same period Successfully introduced an upsell initiative now yielding 10-25% success, depending on product

For any and all of your teleservices needs, Contact Marshall Ogen at 856-988-9417 or e-mail him at marshall.ogen@assurant.com

Ask about our no obligation evaluation. And inquire about our revolutionary patented and patent-pending Targeted Solutions or visit www.assuranttargetedsolutions.com