News Room

October 19, 2007

Assurant Solutions Wins ATA Technovation Award for Analytics-based Call Processing System

ATLANTA: Assurant Solutions, a leading provider of specialty insurance, extended service contracts, and third-party administration services, announced that Targeted Solutions – its patented, analytics-based call processing system – has been recognized by the American Teleservices Association (ATA) with a 2007 Technovation Award. The award was presented Oct. 2 at the ATA's 24th Annual Convention.

Based on patented and patent-pending call processing systems, Targeted Solutions is an analytics-based call routing solution that optimizes revenue-producing sales, retention and collections efforts in call centers. By analyzing both the customer and the call center agent, an optimal match can be created that maximizes the revenue opportunity of each one-to-one interaction.

"Every year the teleservices industry is moving forward. Technology firms and contact centers are coming up with new products and processes to make life easier for teleservices employees," said Tim Searcy, chief executive officer of the American Teleservices Association. "The ATA Technovation Award recognizes Assurant Solutions’ innovation and focus on capturing unrealized revenues for its clients.”

Targeted Solutions considers the dynamic nature of the individual differences of both call center agents and customers in order to determine the optimal customer-to-agent match – going far beyond standard call segmentation or skills-based routing techniques. After analyzing an individual agent’s proficiency, Targeted Solutions directs each customer to the agent most likely to get the optimal result from the interaction.

“Our unique approach evolved from a desire to increase performance within our own call centers. We realized that there was a better way capture revenue opportunities,” said Michael Politz, director, Targeted Solutions. “The revenue impact of Targeted Solutions has been exemplary, and today we are extremely pleased to offer Targeted Solutions to other organizations with similar performance objectives. We are certain that this unique approach will be beneficial as a whole as we move forward and we are excited to have the innovative nature of Targeted Solutions recognized by the ATA - the leading organization supporting the teleservices industry."

For more information about Target Solutions, contact Politz at 305.252.7075 (michael.politz@assurant.com).

About Assurant Solutions

Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, utilities and other entities. With operations in 23 cities, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 11 countries throughout North America, the Caribbean, Latin America and Europe. www.assurantsolutions.com

Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services in North American and selected international markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $25 billion in assets and $7 billion in annual revenue. www.assurant.com

About ATA

The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. Founded in 1983, the American Teleservices Association (ATA) represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. www.ataconnect.org

Media Contact:

James A. Sykes
Director, External Communications
Telephone: 770.763.1015
E-mail: james.sykes@assurant.com