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Valuable Extended Service
Increase customer satisfaction with your extended service
In this age of product complexity, infinite offerings and message clutter, the personal touch of customer service is key. An extended service plan is an essential product accessory
that delivers the convenience, protection and value a customer desires throughout his or her product’s life cycle.
Customers invest time and money in their purchases and an extended service plan becomes a worthwhile addition to protect their investment. It:
- Protects customers from unexpected product repair or replacement bills
- Offers protection and additional service options beyond the limited manufacturer’s warranties
- Provides value-added services (i.e., tech support, service calls) in addition to repair or replacement
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So, the next time you find yourself wondering if Extended Service Contracts are truly valuable for your customers, consider the following:
- Do my customers want the choice of protecting their purchase beyond the manufacturer’s warranty?
- Do my customers want their product repaired quickly, thus reducing the inconvenience of product downtime?
- Are unexpected repair bills and out-of-pocket costs a concern to them?
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If you’ve answered, “yes” to any of these questions, then extended service protection makes sense for your customers and it will ensure their satisfaction.
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