Strategic Performance Management (SPM) accelerates the growth of retail extended service offerings. By focusing on retail sales of Extended Service Contracts (ESCs), Assurant Solutions delivers short-term sales gains with long-term sustainability. Partners who have chosen to implement our customized SPM program report substantial extended service sales gains that continue upward year after year.
SPM also offers a consultative approach to maximize the retail performance of extended service offerings. A team of Assurant Solutions professionals will consult with you on the most critical issues related to your ESC program: sales performance, customer service and store support. This will free up your internal resources to focus on other strategic initiatives.
Strategic Performance Management will drive the performance of your extended service offering by focusing on the following 5 strategic objectives:
