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Service Delivery
Assurant Solutions is committed to providing service delivery solutions that exceed your customer’s expectations. This commitment to uncompromising standards and quality control has allowed us to achieve the highly regarded ISO 9001:2000 standards. More importantly, it allows our nationwide network of over 22,000 service relationships to provide stress-free resolutions for customers using the following methods:
- On-site Repair – Technicians will schedule an appointment with your customer to complete the repair on-site at a convenient time.
- Off-site Repair – We will either ship your customer a box or download a shipping label to return the product to one of our many depot repair centers across the United States, or advise him/her to bring the product to a local repair center.
- Gift Card Replacement Programs – Customers will have the convenience of gift card replacement, driving them back to your stores for replacement products.
- Product Replacement – We will drastically reduce a customer’s downtime by simply replacing his/her product.
These methods are applied to service the following product mix:
- Appliances
- Carpeting
- Commercial Equipment
- Computers & Accessories
- Consumer Electronics
- Furniture
- HVAC
- Jewelry
- Lawn & Garden
 Not only are the service representatives we work with fully licensed and insured, they have also been through a rigorous screening process conducted by our partner, PlusOne Solutions, a leading provider of service network screening solutions. Our screening process provides peace of mind to your customer by ensuring not only a satisfactory product repair but also a safe in-home repair experience. We use a custom-built call management system to monitor the status of each service dispatch in real time, which ensures proactive attention to resolve issues. Additionally, Assurant Solutions shares this information with each of our partners to ensure there are no questions about performance.
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