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ISO 9001:2000 Certification
Working with a certified industry leader like Assurant Solutions, you will be assured of an innovative and proven approach to all aspects of extended service. Our dedicated process improvement team focuses on the quality of our operations as evidenced by our ISO 9001:2000 certification.
Assurant Solutions is certified for its quality management and quality assurance processes in the administration of its extended service contracts for consumer products. These quality standards were developed by the International Organization for Standardization of Geneva, Switzerland, and are administered throughout the world by independent registrars. This certification translates to consistent, high quality, customer-focused service and solutions for our clients.
The ISO 9001: 2000 standards review an organization’s:
- Quality policy and objectives
- Quality systems manual
- Top management commitment
- Focus on customer communication and satisfaction
- Control of documents and records
- Internal audits
- Continual improvement
- Control of nonconforming procedures
- Corrective actions
- Preventative actions
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Quality Policy
To be the leading provider of extended service plans and quality product solutions, we strive to create value for our clients and their customers by constantly exceeding their expectations of quality, innovation, and customer service.
We have established key quality objectives that are monitored against client and customer expectations. The work of our trained and dedicated employees contributes to our efforts to constantly improve our services, products, and company profitability. |
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ISO 9001:2000 is a non-profit organization that has been around for over fifty years as an international standards-setting organization focused on overall quality and continual improvement in all industries. For more information, visit www.iso.org.
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