Personal Property Protection

Who we are | Quality | Service | Product Innovation | Total Solution at work

Who we are

Retail sales of computers, wireless electronics and appliances are consistently driven by the "latest and greatest" in technology. This translates to an ever-growing stream of potential revenue for manufacturers, retailers and distributors. The Assurant Solutions Personal Property Protection business underwrites, markets and administers extended service programs that protect consumers and small businesses from losses due to mechanical breakdown.

As part of Assurant Solutions, Personal Property Protection can draw upon the resources and experience of a world leader in specialty insurance products and services. With operations in 15 locations, including executive offices in Atlanta, Georgia, Assurant Solutions provides innovative risk management programs to clients and their customers throughout North America, the Caribbean, and parts of Latin America and Europe.

Assurant Solutions is part of Assurant, a premier provider of specialized insurance products and related services. Assurant is traded on the New York Stock Exchange under the symbol AIZ and has over $20 billion in assets.

Back to top

Quality customer service – a philosophy we live by

As your partner, Assurant Solutions is committed to providing you with customized solutions designed to help minimize your risk, while maximizing your profitability. Moreover, Personal Property Protection (PPP) is focused on delivering the highest quality customer service as evidenced by our ISO certification from an internationally recognized independent auditor. We pride ourselves on being the first ISO9001:2000-certified service plan provider for consumer electronics and household appliances. This certification translates into consistent, high-quality customer-focused service and solutions for our partners.

What is ISO9001:2000-certified

The ISO 9001:2000 certification by International Management Systems, Inc. (IMS), an internationally recognized independent quality auditor, of our processing of service requests for customers is indicative of our guarantee of the highest quality processes in the industry. Call center services, claims processing, sourcing of repair services and replacement, and compliance management are just a portion of our "total solution" package.

Back to top

The industry’s leading turnkey provider of service

In today’s retail marketplace, a well-rounded and consumer-focused service solution can provide the needed “edge” to stand out amongst the competition.  For this reason, choosing the right partner for an extended service contract program is vital to the success of a retail organization.

With unprecedented expertise in the extended service industry, Assurant Solutions has emerged as the chosen provider for five of the top 10 retailers in the United States. Our business offers a “Total Solution” that administers, markets and underwrites extended service programs. Through this vertically-integrated resource, retailers benefit from Assurant Solutions’ unique combination of tools that boost profits, manage risk and dramatically improve customer satisfaction.

Back to top

A market leader in product innovation

We are on the forefront of product development by responding to the industry’s changing needs and regulations with a continual flow of new products. Through market research resulting in data-driven decisions, we develop value-added products and services that fit marketplace needs.

Assurant Solutions extended service plans cover the following:

• Appliances
• Consumer electronics
• Fitness equipment
• Furniture
• Home networks
• Jewelry
• Lawn and garden equipment
• Personal computers
• Wireless and mobile devices

Additional protection programs:

• Accidental damage
• Equipment maintenance service
• Home warranty
• Identity theft
• Private-labeled virus protection

Back to top

Our “Total Solution” at work

In 2004, a large, established retailer partnered with Assurant Solutions to assist in the restructuring of its underperforming extended service plan.  After only one fiscal year with Assurant, the retailer experienced a 75% percent increase in extended service plan sales, and eligible product attachment rates more than doubled.

Examples of a few of the numerous strategies implemented by Assurant Solutions are as follows:

1. Total Program Management

The Assurant Solutions retailer-specific training philosophy is comprised of three main areas:

• Dedicated extended service management team
• Compelling POS marketing
• Specialized instructional training

2. Product innovation

Assurant Solutions created an extended service offering for carpeting that now provides a continual source of revenue for the retailer.

3. Eligible product increase

Our expertise in pricing and service fulfillment allowed the retailer to expand its eligible extended service product offerings, which directly impacted overall sales.

So when it comes to a partner that can provide innovative products and outstanding service and support, look no further than Assurant Solutions, the total solution.

Back to top

For more information, please fill out the Contact Us form and our sales team will respond within 48 hours.